The WaterAid Southern Africa Regional Office (SARO) commissioned Iwel to undertake an evaluation of their performance and progress against their five-year strategy. SARO's engagement during this period focused on country programme support and work towards realising the regional strategy, which comprised of three main objectives:

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1) increased recognition and resourcing for sanitation and hygiene, 2) increased regional accountability for WASH with civil society organisations, and

3) improved knowledge and capacity for climate resilient WASH.

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Iwel assessed the two components of SARO's work through remote data collection methods. Findings generated were published in an internal evaluation report and recommendations used to inform the next regional five-year strategy.